Parts & Service
Parts in the U.S. Service coordinated by UPSEN USA.
Every UPSEN machine sold in the U.S. is backed by wear and service parts stocked in Southern California, a direct line to the factory, and field service coordinated by our support team. Here's exactly how it works — and how to reach us when you need it.
- Parts ship same or next business day
- 1-year parts warranty
- First-year field-service coverage
- Direct line to the factory
How support works
One call. Four steps. Written down.
No dealer layer, no ticket queue. The UPSEN USA team handles the problem from the first call to the last invoice.
Contact UPSEN USA
Call, text, email or use the form below — with photos or video, your model and serial number, and machine hours. You reach people who know the machine.
We work it with the factory
UPSEN USA takes the issue straight to the manufacturer and comes back with a clear next step: what to check, what to adjust, what to replace.
Parts ship fast
Wear and service parts ship from our U.S. stock same or next business day — most customers have them in hand within 2–3 days. Factory-sourced components are air-freighted.
Field service, coordinated by us
If the fix needs hands on the machine, UPSEN USA dispatches an insured, independent heavy-equipment technician and manages the job start to finish. On supported machines, covered work in the first 12 months draws on the included field-service coverage.
Parts
Wear and service parts, stocked in the U.S.
The parts a crusher, screener or shredder actually consumes are on the shelf in Southern California and ship same or next business day. Components that have to come from the factory are air-freighted — you'll know the timing when you order.
- Jaw plates and wear liners
- Conveyor belts, rollers and scrapers
- Filters and routine service items
- Screen media and trommel drums
- Hydraulic hoses and fittings
- Remote-control and electrical spares
Service and wear-parts kits
Most models can be ordered with a service-parts kit (filters, belts and first-year service items) and a wear-parts kit (spare jaw plates and wear items) so a change-out never waits on a shipment. Ask when you order the machine, or add them later.
Have your model and serial number ready — both are on the machine's data plate and in your operator's manual.
Warranty & coverage
What's covered, and how to use it.
Coverage terms are written into your proposal before you sign, so there's nothing to discover later.
1-year manufacturer parts warranty
Every machine. Covers defects in materials and workmanship on the machine's components. Wear parts excluded, as with any crusher.
First-year field-service coverage
On supported machines: 12 months of coordinated diagnosis and repair labor for covered issues, arranged and managed by UPSEN USA, up to the limits in your coverage terms.
Documentation & startup
A full English operator's and parts manual ships with every machine, and UPSEN USA walks your crew through startup and first operation.
To file a claim
Contact UPSEN USA with your model, serial number and machine hours, plus photos or video of the issue. Covered field work is coordinated by UPSEN USA before dispatch — call first, and the coverage does the rest.
Parts & service request
Tell us what you need.
Parts order, service call, warranty claim or a technical question — one form, and the right person picks it up.
Machine down?
+1 (617) 546-8001
Call or text — and send photos or video to the same number.
What to have ready
Model and serial number (data plate or operator's manual), machine hours, and a description of the symptom or the part you need.